Who do we ship with?
We partner with The Courier Guy for all deliveries. Orders are delivered between 9 AM and 5 PM, Monday to Friday. Please note that delivery services do not operate on weekends or public holidays.
How long will delivery take?
We manufacture most of our products to order, except for select collections that are kept in stock. Lead times for each item are listed on the respective product and collection pages for your reference.
Once your order has been produced and booked for shipment, the estimated courier times are as follows:
- Johannesburg & Pretoria: Approximately 1 working day
- Other areas: Approximately 3–4 working days
You will receive an email notification with tracking details once your parcel has been dispatched.
Important Information:
- A valid phone number is required for all orders. We cannot process shipments without one.
- Orders cannot be redirected once they have been dispatched.
- Our courier partners operate as usual, with enhanced safety measures, including regular cleaning and sanitizing of depots.
- Contact-free delivery is in place:
- Instead of signing handheld devices, drivers will sign on your behalf and record the consignee’s name with a “Delivered on Authority” message.
Please note that delivery times are estimates and begin from the dispatch date. We cannot be held responsible for any delays caused by courier companies.