Warranty Policy for Custom-Made Floor Mats

At Creative Mats, we take great pride in the quality and durability of our custom-made floor mats. Our commitment to excellence ensures that you receive a superior product designed to meet your specific needs. To demonstrate our confidence in our craftsmanship and materials, we offer the following warranty coverage:

1. Limited Warranty

We provide a one-year limited warranty against defects in materials and workmanship, effective from the date of purchase. This warranty applies only to the original purchaser and is non-transferable.

2. Warranty Claims

2.1 How to Report a Warranty Claim

If you believe your custom-made floor mat has a defect covered by our warranty, please follow these steps to initiate a claim:

  1. Contact our customer service team to report the issue.
  2. Provide your order number, a detailed description of the problem, and photographic evidence if applicable.

2.2 Evaluation and Resolution

Once we receive your claim, our team will review the issue and determine whether it falls within our warranty coverage. If your claim is approved, we will offer one of the following resolutions:

  • Repair: If possible, we will repair the defective part or component.
  • Replacement: If repairs are not feasible, we will provide a replacement mat that matches the original specifications as closely as possible.

3. Warranty Exclusions

Our warranty does not cover the following:

3.1 Normal Wear and Tear

Expected wear from regular use is not considered a defect and is not covered.

3.2 Customer-Induced Damage

Damage caused by misuse, neglect, improper installation,improper cleaning, or unauthorized modifications is not covered.

3.3 Color and Design Variations

Color and design variations are natural and not considered defects. While we strive to match colors and designs accurately, slight differences may occur.

  • Commercial use beyond standard wear

  • Damage from chemicals, fire, or floods

  • Colour fading due to standard UV exposure

  • Changes in appearance due to dirt, stains, or cleaning agents

3.4 Returns and Shipping

In the event that a return is granted, the purchaser will be responsible for paying for the shipping of the item to be returned and must ensure that the product is properly packaged.

4. Contact Us

For any questions or to submit a warranty claim, please contact our customer service team

We appreciate your trust in Creative Mats and are committed to ensuring your satisfaction.